Frequently Asked Questions
Everything you need to know about your FreeTheSheep experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the product description for specific fit notes.
Are your materials ethically sourced?
At FreeTheSheep, sustainability is at our core. We partner exclusively with fair-trade certified factories and use organic or recycled fibers to ensure our fashion has a minimal environmental footprint.
Can I change or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as modern payment solutions like PayPal, Apple Pay, Google Pay, and 'Buy Now, Pay Later' options via Klarna.